Quote & Buy, Insurance Contracts and Claim Notification Processes Digitization in Car Insurance, for Allianz-Tiriac

Fullscreen Digital helped Allianz-Tiriac to take a significant leap forward in the insurance industry, by fully digitising the quote and buy process for car insurance policies, establishing itself as the first insurance company in Romania to automate this process, end-to-end. This innovation spans from information collection to the issuance of insurance contracts, digital signing, and online payment, marking a new era of convenience and efficiency in insurance services.

Innovative Approach to Car Insurance Quote and Buy

The digital platform introduces a novel approach by allowing customers to select from multiple mandatory (RCA) and optional (CASCO) insurance packages. This flexibility provides customers with a broad range of options, balancing price with covered risks, and tailoring solutions to individual needs.

Enhanced Claim Notification with AI

A standout feature of Allianz-Tiriac’s digital transformation is the claim notification process for auto insurance. The process now includes an AI-based module built by Allianz, that automatically interprets damages by processing owner-uploaded vehicle photos. This advancement not only streamlines the claim processing but significantly improves the accuracy and speed of damage assessment.

Exclusively Online Processes

With these digital tools, customers no longer need to visit an Allianz-Tiriac representative, only in exceptional circumstances. From quoting and contracting policies to claim notifications, all processes are driven online, reflecting Allianz-Tiriac's commitment to leveraging technology for better service delivery.

Accessibility Across Platforms

All functionalities, projects, and modules are accessible online and through the Allianz-Tiriac mobile application, ensuring customers can manage their insurance needs anytime, anywhere.

Over Eight Years of Collaborative Innovation

Fullscreen Digital’s collaboration with Allianz-Tiriac spans more than eight years, encompassing the design and implementation of digital processes for quoting, contracting, and claim notifications, and the development of platforms that enhance the user experience. This includes Client Onboarding, Customer Portal, and Insurance Agent Dashboard, alongside the ongoing support, consultancy, and maintenance for all delivered products and services.

Conclusion: Setting a New Standard in Insurance

The comprehensive digitalisation of auto insurance processes by Allianz-Tiriac not only enhances operational efficiency and customer satisfaction but also contributes to environmental sustainability through reduced paper use. As Allianz-Tiriac moves forward, it continues to redefine the standards of insurance services, making it a benchmark for innovation in the industry.